Why is the coffee produced sometimes not very hot?

This can be one of 2 things. Either the cups were too cold in which case they should be pre-heated by rinsing them uder hot water. You can use the hot water function for this.
The other reason could be that the infuser has cooled down because 2/3 minutes have elapsed since the last coffee was made. Before making coffee, heat the infuser by
pressing the button to select rinsing or descaling.

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